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Bible of the Week for Children: Vayikra
Bible of the Week for Children: Vayikra
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Shipping and Returns

WRONG ADDRESS, STOLEN PACKAGES, & UNCLAIMED SHIPMENTS

 

Wrong Address: If the address provided by the customer is wrong or incomplete, and USPS or UPS fail to deliver a package, the customer will need to pay the shipping charges once again to get the package re-sent; if carrier re-routes the package to the customer the charges for the service as imposed on us will be passed on to the customer and the customer agrees to pay such and/or authorizes us to charge his/her credit card for such charges.

Stolen Packages: Packages are sometimes left by the carrier on a doorstep if no one is home. It is the responsibility of the customer to make arrangements to secure the package. If the package is stolen, Sifriyat Ami, Inc. will not be held responsible, and will not replace the package.

Unclaimed Shipments: If a package we sent is unclaimed and returned to us, the customer will need to pay the shipping charges once again to get the package re-sent.


ORDERS ARRIVING LATE, DELIVERY CARRIER MISTAKES & GUARANTEES

 

Delivery Carrier Mistakes: While USPS, UPS and FedEx are very reliable, mistakes on their part do occasionally happen. Sifriyat Ami is not responsible for these mistakes, since we have no control over those companies.

Delivery Carrier Guarantees: UPS and FedEx guarantee timely delivery for 3rd Day Air, 2nd Day Air, and Next Day Air services, except for UPS deliveries during the busy seasons (such as Christmas, Easter, etc...). Please read the UPS and FedEx Service Guarantees at these addresses for more information:

http://www.ups.com/content/us/en/resources/service/terms/service.html

http://www.fedex.com/us/services/options/mbg.html

USPS does not guarantee timely delivery for Priority Mail, First Class, or Media Mail shipments.


INTERNATIONAL SHIPPING OPTIONS & DELIVERY TIMES

 

Under 4 lbs: Packages are sent by First Class Mail International or Global Priority Mail (7 - 10 Business Days) to most countries.
Over 4 lbs: Packages are sent by Parcel Post Air (10 - 14 Business Days). Please contact us for a price quote.

Please Note! Once an international package leaves our facility, Kol Ami assumes no responsibility for its delivery. We have no control over international carriers, and will not refund for products lost or damaged during transit.


BROKEN ITEMS & LOST PACKAGES

 

We do our best to package all products carefully and anything we send is in perfect condition. While we appreciate every order, we can't take responsibility for a product's safe arrival, especially if this is to a foreign country and we have no control over the package at all.

We reserve the right to refuse shipment to some countries if we find their postal service is unsuitable (because of rough treatment of packages).

If a package is returned to us, for any reason, the cost of re-shipping the package will be the responsibility of the customer.


LOCAL TAXES & CUSTOMS DUTIES

 

Customers -- not Kol Ami, Inc. -- are responsible for any local taxes or customs duties which may arise because of the order; customer is responsible for clearing customs and paying destination country's duties/taxes (if any).


INSURANCE

 

Insurance is optional. If customer elects to purchase insurance the cost is $1.50 per $100 value or part of it. (i.e. a $225 order will cost $4.50 additional for insurance.) If a customer requests insurance and Kol Ami was able to purchase such for the shipment, and such shipment was lost, customer agrees to have the Carrier insurance claim to be resolved first before reshipment can be done. A claim for lost international shipment must be filed not before 45 days (for Italy, 60 days, domestic - 21 days) after shipment and within 90 days of shipment. For goods damaged through shipping, a claim may be filed immediately. Once a claim is filed it should be resolved in 7-10 business days.

       

 

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 RETURNS

 

CUSTOMER SATISFACTION POLICY

 

Sifriyat-Ami wants satisfied customers. We stand behind our product. If product is damaged (not caused by delivery), contact Sifriyat- Ami within 10 days to have it replaced. Please send it back to us, insured and prepaid, in the original condition within 30 days. It is important for customer include a note with explanation and preferred method for exchange or refund. Include the packing slip and a daytime phone number. Shipping charges are not refundable. If an item arrives damaged when returned to us, customer is responsible for the claim.

The type of product we sell can be easily compromised.  We encourage the customer to know what he/she is ordering and trust the customer to do so.  We will not accept a return because the customer decides the item is not really what he/she wanted.  Customer must be sure beforehand that the item meets the requirements.  All sales are final. 

EXCEPTIONS The following items cannot be returned:  CDs, DVDs, books, and software cannot be returned once opened, unless they arrived in damaged condition.


WRONG ITEM SENT

 

We are very careful when we pack items, but occasionally, the wrong item may be sent to a customer. If this happens, please call customer service at 1-212-947-7888 and tell us about the mistake. The customer will pay the cost to ship the item back to us, while we will pay the cost to ship the proper item to the customer.


DAMAGED ITEMS

 

We stand behind our product. Any customer who receives a damaged item should contact us first! We need to bring it to the attention of the shipper. We will replace the item as soon as possible when something arrives damaged. It's important to keep all of the original packaging if an item arrives broken, and to notify us within 10 days of receiving the shipment.


RETURN ITEM CONDITION & ACCESSORIES

 

All defective items sent back to Sifriyat-Ami must be in their original factory condition, and must contain all packaging materials, booklets and accessories.


RETURN ITEM SHIPPING

 

Please send all return items (packaged well and with padding) using the cheapest mail possible with possible insurance. Shipping charges for returned items are the responsibility of the customer. We will pay the cost of shipping any replacement items (using the mail service of our choice).


RETURN ITEM PROCEDURE

 

1. Call us @ 212-947-7888. Tell us about the problem.
2. Send the package to us at:

Sifriyat Ami, Inc.
  22-19 41st Avenue Ste. 509,

  Long Island City , NY   11101


NO REPLACEMENT ITEM AVAILABLE

 

Occasionally, due to supply problems, we might not be able to replace a defective item. If this happens, item can be exchanged for another item of equivalent value.

Please note! ALL shipping charges are non-refundable. This includes the original shipping charges, as well as all shipping charges for items sent back to Sifriyat-Ami (for any reason).


        

 

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